Terms & Conditions
Updated 2-18-2026
Thank you for choosing Jett’s Mobile Detailing! We appreciate your trust in our services and want to ensure that you have a smooth, stress-free experience. Below, you’ll find important details about our policies, designed to keep everything transparent and fair for both you and our team. By scheduling any service with Jett’s, you agree to the following terms.
1. Scheduling, Reservation Retainers, & Cancellation Agreement
a. Reserved Appointment
Jett’s Mobile Detailing LLC schedules services by reserving dedicated technician labor, travel time, equipment, and service capacity specifically for the Client’s vehicle. By booking and signing this agreement, the Client acknowledges the appointment time is exclusively reserved and removed from availability for other customers.
b. Mobile Service Arrival Window
Because Jett’s Mobile Detailing LLC operates a mobile service route, appointment times are estimated arrival times and not guaranteed start times. Traffic, weather, prior service duration, and vehicle condition may affect scheduling.
The Client agrees to an arrival window of up to ninety (90) minutes before or after the scheduled appointment time. Jett’s Mobile Detailing LLC will make reasonable efforts to communicate schedule adjustments when possible.
If Jett’s Mobile Detailing LLC arrives before the scheduled appointment time, the Client is not considered late or absent until the scheduled appointment time has begun. Cancellation or no-show fees will only apply if the Client is unavailable at or after the scheduled appointment time and within the stated arrival window.
If the Client removes the vehicle, leaves the service location, or becomes unavailable during the arrival window after the scheduled appointment time, the appointment may be treated as a late cancellation.
c. Courtesy Communications
Jett’s Mobile Detailing LLC may send reminder or travel notifications as a courtesy. These communications are not required for the cancellation policy to apply.
The Client agrees to remain reasonably reachable by phone or text on the day of service to coordinate vehicle access. Failure to respond to reasonable communication attempts may result in the appointment being treated as a late cancellation.
d. Cancellation & No-Show Policy (All Standard Services)
The Client may cancel or reschedule the appointment without penalty by providing notice at least twenty-four (24) hours prior to the scheduled appointment time.
Cancellation, rescheduling, vehicle unavailability, inability to access the vehicle, incorrect address, unsafe working conditions, or Client absence occurring within twenty-four (24) hours of the appointment will result in a cancellation fee equal to forty percent (40%) of the Booked Service Price.
The parties agree this fee represents a reasonable estimate of losses incurred due to schedule interruption, technician allocation, and travel costs and is not intended as a penalty.
The Client is responsible for providing cancellation notice within the required timeframe. Failure of phone, text, voicemail, or email delivery does not waive this obligation.
Cancellation notice must be provided directly to Jett’s Mobile Detailing LLC by phone call or text message to the business contact number (602-691-6927). Messages sent to technicians, social media accounts, or third-party platforms are not considered official cancellation notice.
e. Emergency & Weather Exceptions
Jett’s Mobile Detailing LLC may waive or reduce fees for circumstances outside the Client’s reasonable control, including verified medical emergencies, accidents, or unexpected vehicle breakdowns. Reasonable verification may be requested (such as photographs, tow documentation, emergency service paperwork, or similar confirmation). Private medical records or diagnoses are not required.
If Jett’s Mobile Detailing LLC determines weather conditions, environmental conditions, or safety concerns prevent proper performance of the service, the appointment will be rescheduled and no cancellation fee will apply.
f. Payment of Cancellation Fees
Cancellation fees are calculated using the Booked Service Price only and do not include taxes or payment processing surcharges.
Cancellation fees are invoiced separately from service charges and must be resolved prior to scheduling future services.
At Jett’s Mobile Detailing LLC’s discretion, a cancellation fee may be applied as a credit toward a promptly rescheduled appointment once the rescheduled service is successfully completed.
The Client may pay the invoice by cash, check, electronic transfer, or credit/debit card.
If the Client elects to pay by credit or debit card, a payment processing surcharge will be added to the transaction to offset third-party merchant processing costs. The surcharge applies only to the selected payment method and is not part of the cancellation fee itself.
g. Failure to Pay & Collections
Cancellation or no-show fees become an invoiced balance due upon issuance. Payment is due within ten (10) calendar days of the invoice date.
Any unpaid balance may accrue a late charge of one and one-half percent (1.5%) per month, not to exceed the rate permitted by applicable law, beginning after the due date.
The Client agrees Jett’s Mobile Detailing LLC may refuse future service until the balance is paid in full.
If the balance remains unpaid for thirty (30) days, Jett’s Mobile Detailing LLC may submit the account to a third-party collection agency. The Client agrees to be responsible for reasonable collection costs and administrative expenses incurred in recovering the unpaid balance to the extent permitted by law.
h. Ceramic Coating Reservation Retainer
(Five-Year and Ten-Year Packages Only)
Due to the preparation, specialized materials, and calendar workday scheduling required for long-term ceramic coating services, a reservation retainer is required for:
- Five (5) Year Ceramic Coating Package
- Ten (10) Year Ceramic Coating Package
A reservation retainer equal to twenty-five percent (25%) of the quoted coating service price is required to reserve the appointment.
Retainer Purpose
The retainer compensates Jett’s Mobile Detailing LLC for reserving a full calendar work day or more of service capacity, allocating coating materials, and declining other bookings.
Application
The retainer will be credited toward the total service price upon completion of the service.
Rescheduling
The Client may reschedule a coating appointment once with at least seventy-two (72) hours notice and retain the retainer credit.
Late Cancellation & No-Show
Cancellation, rescheduling, or failure to present the vehicle with less than seventy-two (72) hours notice results in forfeiture of the reservation retainer.
If the appointment also falls within the standard 24-hour cancellation window described above, the standard cancellation fee may additionally apply. The parties acknowledge the reservation retainer and cancellation fee compensate different categories of loss and are not a penalty or duplicate charge.
i. Definitions
Booked Service Price: The agreed service price excluding taxes, mobile surcharges, or payment processing fees.
Payment Processing Surcharge: A fee applied only when the Client elects to pay by credit or debit card to offset third-party merchant processing costs.
j. Courtesy Reminder
Appointment reminders may be sent as a courtesy. Failure to receive a reminder does not waive or modify this agreement or the cancellation policy.
2. Payment Terms
Payment in full is due immediately upon completion of the service unless otherwise agreed in writing prior to the appointment.
The service is considered complete once the technician has finished the agreed scope of work and notified the Client. Payment must be made before the technician departs the service location.
Any unpaid balance remaining after the service appointment will be considered a past-due account and may be invoiced.
Past-due balances will accrue a late charge of one and one-half percent (1.5%) per month, not to exceed the rate permitted by applicable law.
If payment is not received within ten (10) calendar days, Jett’s Mobile Detailing LLC may refuse future services. Accounts remaining unpaid for thirty (30) days may be referred to a third-party collection agency. The Client agrees to be responsible for reasonable collection costs and administrative expenses incurred in recovering the unpaid balance.
3. Vehicle Condition, Estimates, & Refusal of Service
Service pricing is based on the vehicle condition as described by the Client at the time of booking. Final service scope and pricing may be adjusted upon in-person inspection if the vehicle condition materially differs from the description provided, including but not limited to excessive contamination, pet hair, biohazard conditions, severe staining, mold, overspray, excessive sand or debris, or other conditions requiring additional labor or specialized treatment.
Photographs provided by the Client are estimates only and may not fully represent the vehicle’s condition under proper inspection lighting.
Jett’s Mobile Detailing LLC will communicate any necessary adjustment and obtain Client approval prior to proceeding with the service.
If the Client declines the revised service authorization after the technician has arrived and inspected the vehicle, the appointment will be considered a refused service and a service call fee equal to forty percent (40%) of the Booked Service Price will apply to compensate for inspection time, reserved labor, travel, and lost scheduling capacity.
This fee is not a penalty and is separate from the cancellation policy.
4. Vehicle Terms
To provide the best service possible, we ask that you remove all personal belongings, money, and valuables from your vehicle before your appointment. Our team is focused on giving your car a top-tier detail, but for safety and liability reasons, we will not move personal items.
For best results, we kindly ask that you remove car seats and booster seats before our arrival. We will do our best to clean around them but cannot remove or reinstall them for safety reasons.
The Client agrees to provide safe and reasonable access to the vehicle at the scheduled location. Adequate workspace and safe working conditions must be available at the time of service. If access or safe working conditions are not available upon arrival and service cannot be performed, the appointment may be treated as a late cancellation.
While we do our absolute best, some imperfections (like scratches, stains, or deep-set dirt) may not be fully correctable with detailing alone. We will always be upfront about what is possible and recommend the best solutions for your vehicle’s needs.
5. On-Site Service Terms
For safety reasons, the work area must remain clear of occupants during service. Clients, children, pets, and guests should remain a safe distance from the work area and equipment while service is being performed.
Jett’s Mobile Detailing LLC may pause or discontinue service if the technician determines conditions are unsafe due to interference, obstruction, or proximity to operating tools, equipment, or chemicals. If service cannot be safely completed, the appointment may be treated as a late cancellation.
If a vehicle has hazardous conditions (such as mold, urine, or waste), we may not be able to complete the service and will discuss the best course of action with you.
6. Photo / Video Rights
Unless the Client requests otherwise, Jett’s Mobile Detailing LLC may photograph or video the vehicle for portfolio and marketing purposes. By booking with us, you grant permission for us to take and share photos/videos of your vehicle before, during, and after service. However, we will never include license plates, home addresses, or personally identify you without your consent. If you’d prefer us not to share your vehicle’s photos or videos, please let us know and we will always respect your wishes.
7. Service Guarantee
The Service Guarantee is a post-service quality assurance policy intended to correct workmanship issues that may have been reasonably missed during service. It is not a pre-payment inspection period and does not delay or alter the requirement for payment at completion. Concerns must relate to workmanship and not normal environmental exposure or vehicle use after the appointment.
Payment is due upon completion of the service as outlined in Section 2. After payment has been made, the Client may notify Jett’s Mobile Detailing LLC within twenty-four (24) hours of the appointment if any specific area of concern related to workmanship is discovered.
Upon timely notification, Jett’s Mobile Detailing LLC will schedule a reasonable opportunity to re-inspect and correct verified workmanship issues. The Service Guarantee applies only to services that have been paid in full.
We stand behind our work! If anything doesn’t meet your expectations, please let us know at the time of your post-service inspection or within 24 hours. If an issue is due to a missed area or craftsmanship, we will happily correct it at no additional cost.
We do ask that you allow us to address any concerns before seeking outside cleaning or corrections, as unauthorized work will void our service guarantee. If a redo appointment is declined, any refund will be limited to 20% of the Booked Service Price.
If a vehicle has excessive stains, odors, or hazardous materials that were not disclosed at the time of booking, additional charges may apply. If a client refuses necessary additional services, it may impact the results and void the service guarantee.
8. Pre-Inspection
Before beginning any service, we will inspect your vehicle together to go over any pre-existing conditions. This is your chance to let us know your expectations so we can tailor our approach. Our technicians are required to fill out and document a pre inspection form for all first time customers/appointments/vehicles in which we will go over with you and fill out during this time. Once we have your approval on the condition and final price, your form will be submitted and saved by Jett’s Mobile Detailing for any future reference. If for whatever reason you are not present at the time of arrival/pre-inspection, our technician will still document the damages/condition of your vehicle and submit this form. This does mean that you will be unable to point out any specific flaws in person but our technician will still always do their best to locate any and all concerns and submit them as well as perform the service as quoted for in Urable. If the Client is not present, the service will proceed based on the booked service and quoted scope. Any additional work requiring price changes will require Client approval before being performed.
9. Weather Interruption
If service is interrupted by sudden weather or environmental conditions after work has begun, Jett’s Mobile Detailing LLC will reschedule completion at the earliest reasonable opportunity. Work performed up to the interruption remains billable.
10. Post-Service Responsibility
After service completion, the Client assumes responsibility for normal environmental exposure and maintenance of the vehicle. Jett’s Mobile Detailing LLC is not responsible for damage or contamination occurring after service, including but not limited to automatic car washes, environmental fallout, sprinklers, bird droppings, or improper aftercare. This applies to any service we provide including ceramic coatings.
Policy Updates & Final Notes
We reserve the right to update our policies as needed. Our goal is always to serve you with fairness, transparency, and the highest level of professionalism. If you ever have any concerns, just reach out – we’re here to help!
Thank you for choosing Jett’s Mobile Detailing. We appreciate your trust in us and look forward to giving your vehicle the care it deserves!
Kaleb Jettie
Jett’s Mobile Detailing
📞 (602)-691-6927
📧 kj@jettsmobile.com